Frequently Asked Questions - FAQ

KnoDAX is an online learning platform focused on building professional skills in AWS, Cloud, DevOps, Data, Security, AI/ML, and related technologies to help learners succeed in their careers and earn industry-recognized certifications. Our AWS courses are designed from a certification exam perspective, helping learners develop practical skills and build the confidence needed to perform successfully on exam day.

KnoDAX courses are ideal for:

  • Beginners starting their cloud or AI journey

  • IT professionals preparing for AWS certification exams

  • Developers, architects, and engineers looking to upskill

  • Professionals transitioning into cloud, DevOps, or AI roles

 

Depending on the course, you may receive:

Structured reading materials, video lessons, and supporting resources
Guided walkthroughs (where applicable)
Practice test questions

Yes. All KnoDAX certification courses are carefully aligned with the official AWS exam guides

Most KnoDAX courses include two years of access, which is intentionally provided to give learners sufficient time to complete the course, revisit key topics, and prepare confidently for certification exams. If additional time is needed, learners may request an additional one-year extension by contacting us via email.

Yes. KnoDAX courses are fully online and can be accessed from desktops, laptops, and tablets using a modern web browser. 

KnoDAX practice exams are exam-style and scenario-based, designed to test decision-making, architecture trade-offs, and service selection—just like the real AWS exams. While no practice test can replicate the actual exam exactly, our questions are crafted to closely reflect exam difficulty and structure.

Yes. Many KnoDAX courses include a certificate of completion after finishing the required lessons or assessments. These certificates demonstrate course completion but are not official AWS certifications. Please note that certificates are not issued for practice test–only courses, as they are designed for exam preparation and self-assessment.

KnoDAX offers a 14-day refund policy from the date of purchase.
Refunds are available provided the course has not been substantially consumed. Due to the digital nature of our content, refunds may not be issued once a significant portion of videos, notes, or practice exams has been accessed.

If you believe the course is not right for you, please contact us within 14 days of purchase through the support page with your order details. Our team will review your request and respond promptly.

Yes. When AWS releases updates or new exam versions, KnoDAX strives to update course content accordingly so learners stay aligned with current exam objectives. Access to updates depends on your course access terms.

Some beginner-level courses require no prior AWS experience, while professional-level courses assume hands-on familiarity with AWS services. Prerequisites (if any) are clearly listed on each course page.

No. KnoDAX is an independent learning platform. AWS, Amazon Web Services, and related trademarks are the property of Amazon.com, Inc. or its affiliates and are used for educational and reference purposes only.

You can reach us through the Contact & Support page on the KnoDAX website. We aim to respond to all inquiries in a timely and professional manner.

Yes. We use AI-powered tools as part of our content creation workflow to improve clarity, structure, and efficiency. All content is reviewed by the KnoDAX team — AI helps us work faster.

KnoDAX respects your privacy rights and is committed to protecting your personal data in accordance with applicable data protection laws, including the GDPR and CCPA/CPRA.

You may request deletion of your personal data by emailing support@knodax.com from your registered email address with the subject line “Data Deletion Request.”

Upon receiving your request, KnoDAX will verify your identity and process the request within the timeframes required by law.

Once your request is verified and approved, KnoDAX will delete or anonymize personal data associated with your learner account, including:

  • Account profile information

  • Course enrollment and progress data

  • Learning activity history

Data that must be retained for legal, accounting, tax, or regulatory compliance—such as payment records or issued certificates—will be securely retained as required by law and restricted from further processing.

KnoDAX will respond to verified data deletion requests within:

  • 30 days (GDPR requests), or

  • 45 days (CCPA/CPRA requests),

unless an extension is legally permitted, in which case you will be notified.

Yes. Once your data deletion request is completed:

  • Your learner account will be permanently closed

  • You will lose access to all courses and learning materials

 

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